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In case you have SAML-login or Google-login enabled while in the "admin panel", the website page shows the corresponding buttons beneath the login variety, so consumers can authenticate working with an external assistance and be redirected again to the assistance desk app.
You'll be able to optionally setup the login website page to instantly redirect end users in your SAML/SSO provider when they check in and becoming redirected again towards the helpdesk application. Uncover far more facts about login/SSO right here
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When The problem is solved it can be more published to the help desk Understanding Base, leaving a history of valuable details for future customers.
The constructed-in automation engine can bring about specified actions in response to predefined system situations. Providers can use it to develop a variety of automation options: from triggering fundamental SLA deadline alerts - to advanced tasks like making State-of-the-art chatbots.
Automatic email/organization assignment - the application will detect end users emailing you from the identical non-absolutely free domain name and assign them to precisely the same enterprise (optional)
"Providers" - Assign end users to "firms" and "departments", create enterprise "supervisors" and monitor ticket background from specific firms.
You could manually Log off with the Harmony Portal. If you don't log out, the Harmony Portal will automatically log you out after four hrs of inactivity. The 4 hrs of inactivity relies within the consumer info stored in your browser's neighborhood storage.
The ticket listing updates in genuine-time. You don't ever really need to refresh the web site - the data is always current, jitabet app displaying practical popups as new tickets arrive.
IT ticketing technique can be a computer software application, that converts all incoming tech assistance requests into tickets and shops them in a single central database for afterwards administration.
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