In addition to, We now have a bunch of seasonal reward gives. It is possible to subscribe to notifications to keep up with every one of the news.
Agent collision detection - handy messages like "person X is likewise checking out this ticket and typing a reply"
To modify the Energetic organization throughout the Harmony Portal, click the Group dropdown and select Yet another Corporation:
POP3/IMAP/Exchange/SMTP We have now each of the bells and whistles, but our Principal aim is two-way email ticketing. Our aid desk app instantly turns incoming emails into issues tickets, and sends out computerized e-mail notifications to the two buyers and agents. A lot more on email messages...
Welcome into a walkthrough of Jitbit Helpdesk's most up-to-date AI options! Our new suite of instruments is right here to amp up your support sport, producing interactions smoother plus much more productive. Dive in to discover what's new and how it can give you the results you want in actual-entire world scenarios.
This area is utilized any time you log in to the Harmony Portal, along with for Other folks to ask you to other Harmony corporations. If you would like update your e mail deal with, remember to Get hold of aid.
Almost all of the capabilities described higher than do the job appreciably better When you've got a Knowledge Base. But what if you're just starting out and all you may have are solved support tickets? Head to any one of them and inquire GPT to create an write-up for yourself. Create your KB eventually with minimum effort!
Automated electronic mail/organization assignment - the app will detect end users emailing you from the identical non-absolutely free domain title and assign them to a similar organization (optional)
Assist Requests: A portal for handling support conditions submitted to our staff of hugely certified specialists.
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Jitbit gives the next type of IT support software program - an online software that lets you Arrange and regulate help tickets from consumers and staff members.
Your Electronic mail (User Identify) is the e-mail tackle which you accustomed to register your Harmony account and cannot be altered by this segment.
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While you navigate involving the cloud-based Harmony programs, widespread elements from the Harmony Portal are accessible through the header together the top in the website page. Of Take note, these involve accessing your account, where you can update your data and alter your default organization, in addition to Altering your password.